Proactive Shipment Tracking with WeShip: Improve Customer Experience

What is proactive shipment tracking?

It’s the ability to detect key events (like delays or delivery issues) and automatically notify your customers before they even ask.

With WeShip, you can:

Track when a package hasn’t moved in over 24 hours.

Detect failed delivery attempts or shipping exceptions.

Send branded, automated notifications to your customers.

Why should you implement it?

Fewer “Where is my order?” messages

Automated updates reduce stress for your support team and customers.

Stronger brand trust

Keep customers informed every step of the way and increase loyalty.

Faster issue detection

You’ll know if something goes wrong before the customer notices.

How to activate proactive tracking with WeShip

Enable automated notifications.

Customize your messages with branding, tone, and timing.

Frequently Asked Questions

Do I need technical knowledge to activate this?

Not at all. WeShip has proactive tracking ready to go—just configure it.

Can I customize the messages?

Yes, you can add your logo, colors, and choose your tone.

Will WeShip alert me if there’s a problem?

Yes, you’ll get real-time alerts and can filter shipments with issues.

Does this work across multiple carriers?

Yes, WeShip consolidates all carrier tracking into a single interface.

Will customers receive notifications too?

Yes, you can enable automated emails to keep them informed at every stage.