Service Update: Global Google Cloud Platform Outage Affecting WeShip and Other Major Services
Date: Thursday, June 12, 2025
We detected starting at approximately 12:00 PM that Google Cloud Platform is experiencing a global outage impacting critical WeShip services. This outage also affects several well-known platforms such as Spotify, Google Meet, Google Nest, OpenAI, Etsy, IKEA, Shopify, among others.
At WeShip, we use multiple infrastructure providers, so the Google incident only impacts approximately 20% of our services.
- What’s happening?
Google has reported a global outage across multiple regions, causing partial or total unavailability of infrastructure and APIs hosted on GCP. Public reports confirm simultaneous disruptions in various services. - Main impact on WeShip:
- Delays or failures when updating order statuses and shipments.
- Slower or failed label generation and automated notifications.
- Intermittent experience when querying tracking metrics or integrating via our APIs.
- Impact on other services (per public reports):
- Interruptions or playback issues on Spotify.
- Problems with video calls and meetings on Google Meet.
- Erratic behavior in Google Nest device functionalities.
- Limited access or response delays from OpenAI APIs.
- Errors in e-commerce operations on platforms like Etsy and Shopify.
- Potential disruptions in IKEA services relying on GCP.
- And other consumer and enterprise services dependent on Google Cloud.
- Actions WeShip is taking:
- Real-time monitoring and direct communication with Google Cloud support for status updates.
- Evaluating and activating contingency plans: rerouting critical workloads to alternate regions or services where feasible.
- Strengthening our operations and support teams to address customer inquiries and specific incidents promptly.
- Recommendations while the incident persists:
- Monitor your order flows: if you see synchronization errors, retry later or contact support for assistance.
- For non-urgent processes, consider postponing until the platform stabilizes.
- Check our status page for real-time updates and estimated recovery times.
- Next steps:
- We’ll continue providing timely updates via email and our status page.
- Once GCP services are restored, we will share a detailed post-mortem covering impact analysis and high-availability improvements.
- We’ll reinforce internal measures to reduce risk from cloud provider outages and speed up recovery in future incidents.
